Terms & Conditions

Description of Services

Atlass eSIM is a mobile services reseller offering global mobile data plans for users who have an eSIM (Embedded SIM) supported mobile device. We enable customers to obtain cellular data services provided by existing worldwide Mobile Network Operators (MNOs) virtually, with no need for a physical SIM card.

Mobile Data Plans

We offer a wide range of prepaid mobile data packages for various countries and regions. The specific characteristics, data allowances, validity periods, and prices are clearly displayed in the App prior to purchase. Users can review these details before making a payment.

Geographic Availability

Our services are offered to customers globally, subject to any restrictions or limitations imposed by local laws and regulations.

Service Limitations

All products and services are provided "as is" and "as available" without warranty of any kind. We do not guarantee uninterrupted, secure, or error-free service and are not responsible for any network coverage gaps, dropouts, or limitations inherent in the technology or third-party networks we utilize.

User Eligibility

To register for an account or complete a purchase, you must be at least 18 years old.

Account Information

Registration and checkout require the customer to provide accurate, complete, and up-to-date personal information, including a valid email address and payment details. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Account Security

You agree to notify us immediately at support@atlassesim.com of any unauthorized use of your account or any other breach of security. Atlass eSIM will not be liable for any loss or damage arising from your failure to comply with these security obligations.

Privacy Policy

We are committed to protecting your privacy. Please refer to our Privacy Policy for detailed information on how we collect, use, and disclose your personal data.

Data Collection

By using the Platform, you consent to the collection of certain personal information, including but not limited to your name, contact information, device identifiers, and payment details, as necessary for providing and optimizing our services.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

User Rights

You have the right to access, correct, or request the deletion of your personal data. Please contact us at support@atlassesim.com to exercise these rights.

Permitted Use

You agree to use the App in compliance with all applicable laws and regulations. You shall not use the App for any unlawful, fraudulent, or malicious activities.

Acceptable Use of Service

• You agree to use the Services, Software, and Websites only for purposes permitted by this Agreement as well as any applicable law, regulation, or generally accepted practices in the relevant jurisdictions.
• You shall not use the Service or authorize the Service to be used, directly or indirectly, to transmit Inappropriate Content or engage in automated, high-volume data scraping or non-standard usage that may impair our ability to provide the service to other customers.
• You agree to indemnify Atlass eSIM against any cost, damage, expense, claim, or demand, including reasonable legal fees made by any third party, arising out of your use of the service in violation of these terms.

Service Activation

Mobile Data QR Code: Upon a successful purchase, Atlass eSIM delivers a unique QR code or activation code to the user via the App and/or email. When the user scans the QR code or inputs the activation code, the eSIM profile is downloaded directly onto the user's mobile device.

Line Activation: The actual activation of the data plan and the countdown of its validity period begins when the eSIM profile connects to the partner mobile operator network at the destination, unless specified otherwise on the plan details.

Mobile Data / eSIMs – Critical Information

• Device Compatibility: You must own an eSIM-supported and carrier-unlocked mobile device to utilize the Atlass eSIM service. It is your sole responsibility to ensure your device supports eSIM technology prior to making a purchase. Atlass eSIM is not responsible and will not issue refunds for purchases made for non-eSIM compatible or carrier-locked devices.
• Data Settings: To activate and use the mobile data, you must follow the precise activation settings (such as enabling data roaming and setting the correct APN) provided on the Atlass eSIM website and/or mobile app. Atlass eSIM is not responsible for local roaming charges incurred due to incorrect device configuration.
• Do Not Delete eSIM: You must not delete, remove, or uninstall the purchased eSIM profile from your device settings after activation, as it cannot be re-downloaded or re-used. Atlass eSIM is not responsible for replacing or refunding a plan if the eSIM profile is deleted by the user.

Unlimited Data Plans & Fair Usage Policy (FUP)

For destinations offering unlimited data plans, usage is subject to a Fair Usage Policy to ensure optimal network performance for all users. High-speed data is available up to 2GB within any 24-hour period. Once 2GB of usage is reached, data speeds will be reduced to 1 Mbps for the remainder of that 24-hour period. The high-speed data allowance automatically resets every 24 hours.

Pricing

All services are listed in the App and are subject to change without notice. Prices do not include local taxes, which may be calculated and added at checkout depending on your jurisdiction.

Payment

You agree to pay all fees associated with your purchases. We accept various forms of payment as indicated on the checkout page.

Currency of Transactions

Atlass eSIM's pricing display and core transactions currency is USD ($) on all official platforms. If your payment card is denominated in another currency, the final amount charged may vary based on your bank's currency conversion rates and fees.

Billing Disputes

If you reasonably and in good faith dispute a charge, you must notify Atlass eSIM at support@atlassesim.com within 12 days of the purchase date, providing details of why the amount is incorrect.

Refund, Return, and Exchange Policy

All sales of eSIMs and mobile data packages on our application and website are final and non-refundable. Due to the digital and immediate provisioning nature of our products, we do not offer returns, cancellations, or exchanges once a purchase has been completed and the QR/activation code has been generated. Please review your order and device compatibility carefully before confirming your purchase.

General Limitation

In no event shall Atlass eSIM, its affiliates, or their respective officers, directors, employees, agents, or licensors be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the App, loss of data, loss of business, or network service interruptions.

Scope of Liability

To the maximum extent permitted by law, Atlass eSIM's total collective liability related to this Agreement, whether arising from contract, negligence, or other causes, will not exceed the exact amount of charges the Customer paid to Atlass eSIM for the specific service relevant to the claim in the 12 months preceding the event causing the liability, or $150 USD, whichever is greater.

Applicable Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.

Dispute Resolution

Any disputes arising out of or related to these Terms or your use of the Platform shall be resolved exclusively in the state or federal courts located within the State of Delaware.