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Last updated June 2026
This Refund Policy explains how refunds, returns, and exchanges work for purchases made through the Atlass eSIM website and mobile application. It should be read together with our Terms & Conditions.
All sales of eSIMs and mobile data packages on Atlass eSIM are final and non-refundable. Because our products are digital and provisioned immediately after payment, we do not offer returns, cancellations, or exchanges once a purchase is completed and the QR code or activation code has been generated.
Please review your destination, plan details, device compatibility, and order summary carefully before confirming checkout.
If you believe a charge is incorrect, contact us in good faith within 12 days of the purchase date at support@atlassesim.com. Include your order details and a clear explanation of the issue. This does not guarantee a refund, but we will review legitimate billing errors in line with our Terms.
If a payment fails or is declined, no eSIM will be provisioned and you will not be charged for a completed order. If you see a duplicate charge or a technical billing error, contact support with your receipt and we will investigate.
Most recent iPhones and many Android devices support eSIM. Verify that your phone is eSIM-capable and carrier-unlocked before purchase.
Data allowance, validity period, destination coverage, unlimited fair-use rules, and top-up availability are shown on each plan page. Make sure the plan fits your trip before paying.
After purchase, install your eSIM using the QR code or activation code provided. Do not delete the profile after activation.
For billing questions, installation help, or account issues, reach us at support@atlassesim.com or through the channels listed on our Contact page. Support can help troubleshoot service problems, but refunds are not available except where required by applicable law.
By completing a purchase on Atlass eSIM, you acknowledge that you have read and understood this Refund Policy.