Refund Policy

All sales of eSIMs and mobile data packages on Atlass eSIM are final and non-refundable. Because our products are digital and provisioned immediately after payment, we do not offer returns, cancellations, or exchanges once a purchase is completed and the QR code or activation code has been generated.

Please review your destination, plan details, device compatibility, and order summary carefully before confirming checkout.

• Activated or installed eSIMs: Once an eSIM profile has been downloaded, installed, or connected to a mobile network, the plan is considered used and is not eligible for a refund.
• Unused but issued codes: If a QR or activation code has already been delivered, the order cannot be reversed because the digital product has been provisioned.
• Incompatible or locked devices: Atlass eSIM does not issue refunds for purchases made on devices that do not support eSIM or are carrier-locked. Checking compatibility before purchase is your responsibility.
• Deleted eSIM profiles: If you delete, remove, or uninstall an activated eSIM from your device, it cannot be re-downloaded or re-used. We cannot replace or refund plans lost this way.
• Expired or forfeited data: Prepaid packages must be used within the validity period shown at purchase. Unused data after expiry is not refundable or recoverable.
• Incorrect device settings: We are not responsible for charges or service issues caused by incorrect APN, roaming, or installation settings on your device.

If you believe a charge is incorrect, contact us in good faith within 12 days of the purchase date at support@atlassesim.com. Include your order details and a clear explanation of the issue. This does not guarantee a refund, but we will review legitimate billing errors in line with our Terms.

If a payment fails or is declined, no eSIM will be provisioned and you will not be charged for a completed order. If you see a duplicate charge or a technical billing error, contact support with your receipt and we will investigate.

For billing questions, installation help, or account issues, reach us at support@atlassesim.com or through the channels listed on our Contact page. Support can help troubleshoot service problems, but refunds are not available except where required by applicable law.